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Service Hub will enable your team to put their acts together and systematize the approach to addressing customer concerns. Through the solution’s features and capabilities, your service team will be able to respond faster to customer issues, deliver personalized support, encourage customers to help themselves, and get crucial feedback to better understand your customers. Essentially, this is what Service Hub is for – to transform average customers into active promoters of your business. However, the secret to engaging customers is simple – keep them happy. Customers now are more demanding, less patient, and have higher expectations, making it a real big challenge for businesses to retain customers. Based on its studies, experience, and research, HubSpot identified profound changes in customer behavior. HubSpot’s Service Hub came about as part of a massive push to build solutions that help you deliver great customer experience to your customers. The unified platform means that your marketing team, sales team and service team can now have a single consolidated customer record from which they can extend optimum support. You now get one view of your customers across sales, marketing and service.
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HUBSPOT CUSTOMER SERVICE FULL
The introduction of Service Hub provides you a full front office solution. The new product line comes with a comprehensive suite of features that lets you and your customer service teams provide the best customer experience. Service Hub is the latest product of HubSpot which, together with HubSpot CRM, Marketing and Sales, gives you a complete suite of tools to help you engage, guide and grow your customers.